FAQ | About our webshop

Here you can find answers to the most common questions that we get asked to us. If you do not get an answer to your question, you are most welcome to call +46 (0)8-555 978 00 or send an email to webshop@slp.se.

1. ACCOUNT & LOGIN
How do I become a customer?

To be able to buy from us you need to become a customer. We only sell to companies. If you are a private person, we will refer you to our distributors and dealers. To become a customer, we will need your organization numbers and contact information.

Apply to become a customer here.

I am an existing customer; how do I get access to the webshop?

Our entire range can be ordered via our webshop 24 hours a day. As a web customer you can take advantage of a number of benefits such as viewing the current price and volume in stock, viewing your order history, and being able to create your own order templates and quotes. You can apply to become a web customer here.

I can´t log in to my account

At the top right of the site will find our "Log In" link. If it is not possible to log in, it may be because you have either entered the wrong account information or simply have no account. If you do not remember your password, you can contact our customer service team at: info@slp.se

Can I have multiple shipping addresses in my account?

Yes, this is normal for our customers. You can have more than one alternative delivery address. You can add new shipping addresses simply by entering them directly to the shopping cart and choosing “Save” or you can contact us via email or phone to do this.

 When you then clear your order, you will be able to choose from the addresses that you have added to your account. You can also see a list of the delivery addresses you have under "My Pages". If you want to delete a shipping address, please contact us via email or phone.

Can I have multiple users on the same account?

One customer can have several users. These users can easily apply by contacting us via e-mail or phone to become web customers and then log in independently. Remember to store user data in a safe way to prevent abuse.

Can I change my shipping address?

Please contact us via info@slp.se and we will help you to change your existing delivery addresses.


2. ORDER
How do I place an order?

a. Log in

You need to log in to be able to place an order. If do not have an account, first become a customer by applying for a customer account.

b. Add products to the cart

Once you have logged in, shop and add the products you would like to order to your shopping cart.

c. Complete your purchase

Then, go to the shopping cart and complete your purchase. If you need help ordering or would like advice on a purchase, you are welcome to call us on +46 (0)8-555 978 00 and we will help you.

What prices do I see?

When you log in you will find the price of each item by clicking on the item number. Then you will see each net price adjusted for any agreed discounts.

Can I supplement / change or cancel a placed order?

You cannot change an order placed by yourself via the webshop. However, you can contact customer support for assistance with changes, additions, or deductions. Contact us as soon as possible, and we will adjust your order as soon we are able, by calling +46 8 555 978 00 or by email at info@slp.se

Can I see my order history on your website?
Yes, once you have logged in to the website you will find all your orders under "Order History." This is located in the dropdown menu under "My Account." You can view all your previous orders by date and order number. Here, click "My Orders” to see items ordered, price, and date.
What products can I buy via the web?

When you are logged in, you will see all our orderable products with a net price and availability.

Can I save my cart?

Your shopping cart is saved in your user profile, which means that you can add to it or adjust it on several different devices without losing information. You can also save your shopping cart as an order template, see below.

Is it possible to create an order template?
Yes, in the shopping cart you can save your existing shopping cart or order as an Excel or Text file that you can then use to create a new order. You can also save your shopping cart as a “Quote” which can then be re-loaded into a new shopping cart.
Can I upload a shopping list?

Yes. On the shopping cart page at the top you can upload a whole list as a file. Instructions and details on how your order list should look can be downloaded here (Instruction: Upload shopping list).

Can I search by part number, category, or brand?

You can search via the search field for an item number, name, category, engine, model, brand, and OEM number.

Is it possible to get different delivery dates on the same order?

If there is a different delivery status for certain products in your order, you can divide the delivery into several parts. You choose to do this in the shopping basket before confirming your order. If you have already placed an order and want to split the delivery, you need to contact us on +46 8 555 978 00 or at order@slp.se and we will help you.

The product is marked in red – not in stock. Can I place an order anyway?

Yes, then the item is backordered and shipped as soon as it is back in stock. Call for delivery notice.

How late can I place an order for delivery the same day?

When choosing the delivery method in the shopping cart, information about whether the chosen delivery can be sent the same day or the next day will be displayed.

I can´t find the right spare part, who do I contact?

Product guidance is exactly what we can help you with. Call 08-555 978 00 or email support@slp.se and we will put you in touch with the right person.


3. SHIPPING & DELIVERY
Can I use a temporary delivery address?

Yes, you can choose a temporary delivery address in the shopping cart. When choosing a delivery address, it is possible to enter a new address, you can also choose to save it or not.

How do I choose shipping, how do I pay and what does it cost?

In the shopping cart there is a preselected delivery method according to agreement with you as a customer, it is possible to change the delivery method per order and the options shown depend on the weight and delivery address.

What do the different stock status colors mean?

Green: Available in stock

Red: Backorder, note earliest delivery date stated.

Gray: Unverified delivery time, contact us for more information.


4. CUSTOMER SUPPORT
I cannot find an answer to my question
If you do not find an answer to your question here, you are always welcome to contact our customer support. They answer all kinds of questions.
Call +46 8 555 978 00, open weekdays from 8am to 5pm or email to support@slp.se.
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