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Warranty

HOW TO FILL IN OUR WARRANTY CLAIM REPORT

This warranty policy applies to all Swedish Lorry Parts. (SLP) parts and components sold to SLP customers.

The obligation under this warranty is limited to reimburse the Buyer an amount equal to the purchase price, or repair or replace the faulty product of the purchased SLP part or component found to be defective upon examination by Swedish Lorry Parts. It is the customer's responsibility to see that all parts and paperwork are submitted for the claim. SLP customers must submit all claim charges, with the initial request, for warranty consideration. The warranty claim authorization number will be arranged by SLP Warranty Department.

All SLP parts and components are warranted to be free from defects in materials or workmanship under normal use and service for a period of thirty-six (36) months or six thousand (6.000) hours of use or one hundred and twenty thousand (120.000) km / (74.500) miles, whichever occurs first.

It is understood that the end user or mechanic has an ongoing responsibility to examine a part as to its suitability for the repair undertaken. It is expected that all parts will be installed by a professional mechanic with experience and according to the manufacturer’s installation instructions.

The guarantee is subject to the following conditions:
(A) the Buyer services and maintains the Product according to the manufacturer's recommendations.
(B) the Buyer has not carried out any repair, alteration, process, operation, or treatment to the Products without SLP's written consent.
(C) This warranty does not apply to any damage resulting from rust, corrosion, or prolonged or improper storage.
(D) This warranty does not cover charges for fuel or lubricant usage, rental costs of any type, removal from or reinstallation of the product, or excessive time necessary to gain service access.
(E) As pointed out in (A), certain parts may need to be replaced due to wear and tear. Since these parts are consumed at varying rates, replacement is based on the operation and condition of your vehicle and on fixed schedules under normal operation and use of your vehicle. These items include, but may not be limited to, the following list: filters, fuses, belts, brake pads, brake rotors, wiper blades, shock absorbers.
(F) This warranty does not cover other incidental or consequential expenses including loss of use of the engine, loss of income, or inconvenience.
(G) SLP is not responsible for failures resulting from any replacement part or component which has been subject to misuse; negligence; inadequate lubricant or coolant; under filling; overloading; lack of proper maintenance; or accident. SLP is not responsible for the failure of any part that has been altered or repaired in anyway which in judgment of SLP might affect its stability or reliability. SLP is not responsible for failure resulting from improper installation, repair procedures, alteration or misapplication of parts.
(H) For SLP parts, liquids and fuel must be used following manufacturer´s recommendation. Liquids and fuel must be used from sources there no contamination exist.

All requested information from SLP is required to be submitted to the SLP Warranty Department within 30 days of receiving your claim number. Request by Warranty department of return of part(s) they must be returned within 90 days otherwise claim is rejected.

If claim is denied, questions, comments and appeals regarding the outcome of the claim are required to be submitted in writing within 10 days. If no appeals requested from customer in that time, the claim part(s) will be scrapped at SLP.

No person, distributor, agent, employee or company is authorized to modify or extend the terms of these warranties.

Revision 2022-March: This warranty policy is valid until further notice.

Claims and Warranty Procedures

Acceptance of Goods

All shipped goods shall be inspected by the Customer as to quantity, number, weight and volume immediately upon arrival of each shipment. Any discrepancy in respect of quantity, number, weight and volume must be reported to SLP within 7 days after receipt of each shipment.

WarrantyClaim Report

You shall use the S 4-5-62 WarrantyClaim Report, found HERE or by contacting SLP to warranty@slp.se , to report any discrepancies found and the actions you wish us to take.

The handling of faulty deliveries always involves a certain amount of expenditure both for you as our Customer and for SLP. Consequently we apply a minimum limit, a minimum value per order line, which will form the lower limit for the handling of a discrepancy. The limit applies for both parties and should be applied on both over- and short deliveries. We do however appreciate any information regarding discrepancies regardless of value in order to continuously work with quality improvements.The minimum limit for handling a discrepancy is currently fixed per order line at 50,00 SEK.

Complaints must be reported no later than 7 working days after receipt of the goods in your warehouse for report codes 10,13, 14, 16, 18, 19 and 21 (See our WarrantyClaim Report). For defective goods, report code 15, claims must be reported within the warranty period.

These boxes shown below in the WarrantyClaim Report are required to fill in in order to process the claim: